Frequently asked questions

We accept M-Pesa via Lipa Na M-Pesa Online. You'll receive an STK push prompt during checkout — just enter your M-Pesa PIN to confirm. Your order is processed as soon as payment is confirmed.

Standard delivery takes 2–5 business days, zone-priced by your county. Express delivery is next-day in Nairobi and major towns for a small surcharge.

Products marked "free shipping" never add to your delivery fee. All other items are zone-priced based on your county and each item's shipping cost.

Yes. As soon as your order ships you'll receive your tracking number by SMS and email. You can also check progress any time on the Track order page using your order number.

You can request a return within the window shown on your product (usually 5 days of delivery). Items with free returns ship back at no cost. Start a return from your account or the Returns page.

Yes. Every product is sourced from vetted suppliers and quality-checked before shipping. All items are brand new and covered by the returns policy.

We currently deliver nationwide within Kenya only. International shipping may be added later — follow us on social media for updates.

Email, phone or WhatsApp — see the Contact page for our support hours and details. We normally reply within one business day.