Privacy policy

1. Who we are

Jameva operates this store and acts as the data controller for the personal information you provide. You can reach us through the contact page.

2. What we collect

• Your name, email address and phone number when you create an account or order.
• Delivery and billing addresses needed to ship your order.
• Order history, wishlist and preferences to personalise your experience.
• Anonymous analytics data (no IPs or personal identifiers) to improve the store.

3. How we use it

• To process and deliver your orders, including M-Pesa payment confirmation.
• To send order updates, delivery tracking and support responses.
• To keep your account secure (including two-factor authentication).
• With your consent, to send occasional promotions and restock alerts.

4. What we don’t do

• We never sell your personal information to third parties.
• We don’t store your M-Pesa PIN or full payment card details — payments are handled directly by the M-Pesa payment gateway.

5. Sharing with third parties

We share only the minimum data needed with trusted service providers who help us run the store: couriers (to deliver your order), the M-Pesa payment gateway (to process payment) and our email/SMS providers (to send you updates). These providers are contractually required to protect your data.

6. Your rights

You may request a copy of the personal data we hold about you, ask us to correct or delete it, or withdraw marketing consent at any time. Email us and we’ll act on your request within a reasonable period.

7. Contact

Privacy questions? Email us via the contact page and we’ll be glad to help.