Refund & returns

Returns

You can return any item in its original condition within its return window of delivery for a refund or exchange. Each product page shows its own window — 5 days by default. Items marked “Free returns” ship back at no cost to you.

• Unworn, unwashed and in original packaging.
• Tags still attached where applicable.
• A valid order number — you can find it on your confirmation email or the Track order page.

How to start a return

1. Email us at care@jameva.shop or WhatsApp our support line.
2. Include your order number and which item(s) you’d like to return.
3. We’ll confirm instructions and the nearest return point/courier pickup.
4. Once we receive and inspect the item, your refund is processed.

Refunds

Refunds are issued to the original M-Pesa payment method within 3–5 business days of approval. You’ll receive a confirmation once it’s been sent.

Defective or wrong items

If you received a damaged or incorrect item, contact us within 48 hours of delivery and we’ll make it right at no cost to you — including a replacement or full refund plus any delivery fees.